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Job Details

Assistant Facilities Maintenance Manager

Company name
Wyndham Hotels & Resorts, LLC

Colorado Springs, CO

Apply for this job

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Assistant Facilities Maintenance Manager','1805986','!*!

As a world-class meeting facility and four-diamond resort, the multifaceted Cheyenne Mountain Resort Colorado Springs, a Dolce Resort is a place where the possibilities are as endless as the views. For meetings, spectacular indoor and outdoor venues create the backdrop for imaginative events, allowing attendees to enjoy the beautiful setting while remaining productive and inspired.

Currently, we are searching for a talented Facilities Maintenance Manager to join the team of the Cheyenne Mountain Resort Colorado Springs, a Dolce Resort and who will responsible for the day-to-day operations of the engineering department, ensuring attentive, friendly, and efficient service. Create and maintain a clean and safe environment, while efficiently maximizing service levels.


Prepare and submit required reports in a timely manner.

Monitor quality of service in the department.

Ensure compliance with SOP’s and procedures in the department

Be visible on the floor and assist staff as needed.

Provide feedback to the department head for associate performance reviews in accordance with Wyndham standards.

Be involved in and/or conduct departmental and hotel training.

Assist with the management of the interviewing process of candidates for department positions and follow standards for hiring approvals.

Ensure overall guest satisfaction.

Assist with the management of department associates.

Comply with weekly and monthly forecasting procedures.

Ensure the training of associates on SOP’s, report preparation and technical job tasks.

Associates must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow associates.

Assist in developing and implementing plans to maintain property, equipment, grounds and other assets in a safe and acceptable state of repair.

Ensure the hotel is in compliance with all local, state and federal laws.

Assist in the supervision and training of engineering associates in customer service, SOP’s, and loss prevention.

Assist in the creation of schedules.

Implement preventative maintenance program for all hotel equipment.

Ensure all emergency and life safety equipment and systems are inspected, tested and certified per Wyndham standards.

Actively participate in energy conservation programs.

Review all guest and meeting planner comment cards to ensure problems are identified and corrected in a timely manner.

Assist with the administration of all vendor contracts controlled by the engineering department.

Ensure that room maintenance requests are handled in a prompt and courteous manner.

Follow up on all alarms immediately to determine the exact location and cause.  Determine emergency status and report findings to Front Desk.  Take immediate action as necessary.

Assist as necessary with special projects and renovations.

Lead and/or participate in safety initiatives. ','!*!


 Level of decision making authority (nature and scope of decision-making, extent to which independent action is taken)

Spend 50% of time or more on production work

Hiring, disciplinary action, and coaching of any direct reports (if applicable) are to be approved and reviewed by the department head

Level of autonomy (supervision received)

Must review procedure change recommendations with department head.

The impact of his/her decision on the organization

Part of a team whose work, together, impacts general business operations

What, if any, are the supervisory responsibilities? Including titles that report into the position, approximate number of direct and indirect reports.

Generally, does not have direct reports.

At least 2 years of progressive experience in a hotel or a related field; or a 4-year college degree and at least 1 years of related experience; or a 2-year college degree and 1 or more years of related experience.

Stationary engineer’s license if required by local code.

At least 2 years of supervisory or lead mechanic experience in a hotel or a related field; or a technical certificate with at least 1 year of supervisory or lead mechanic experience.

HVAC, electrical, plumbing, boiler operations and general maintenance skills required.

High school diploma or equivalent required.

Maintain a warm and friendly demeanor at all times.

Must be able to effectively communicate both verbally and written, and approach all encounters with all level of associates and guests in an attentive, friendly, courteous and Count On Me! service oriented manner.

Must be effective at listening to, understanding, and clarifying concerns raised by associates and guests.

Must be able to multitask and prioritize departmental functions to meet deadlines.

Attend all hotel required meetings and trainings.

Participate in M.O.D. coverage as required.

Maintain regular attendance in compliance with Wyndham Hotel Group Management Standards, as required by scheduling, which will vary according to the needs of the hotel.

Maintain high standards of personal appearance and grooming, which include wearing nametags.

Comply with Wyndham Hotel Group Management Standards and regulations to encourage safe and efficient hotel operations.

Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.

Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.

Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.

Must be able to maintain confidentiality of information.

Perform other duties as requested by management.

Wyndham Hotels and Resorts is an Equal Opportunity Employer Minorities/Women/Veterans/Disabled.

We require consent to pre-employment background check for all positions','Maintenance','United States of America-Colorado-Colorado Springs','','Regular','Full-time','Wyndham Worldwide','Apr 16, 2018','Assistant Facilities Maintenance Manager

Company info

Wyndham Hotels & Resorts, LLC
Website :

Company Profile
Many of our locations offer Safemark guest room safes with limited warranty. In the event of forced entry to the safe, Safemark's limited warranty provides you with recourse up to $5,000. For this security, recourse, privacy and convenience, an optional safe warranty fee (plus applicable taxes) is automatically posted to each guest folio at participating properties. If you do not use the safe, you may have the fee deducted from your bill by request to the front desk staff at checkout.

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