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Resident Services Coordinator II

Company name
Erickson Living

Charlotte, NC

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Description We have an exciting job opportunity for Resident Services Coordinator II at Windsor Run in Matthews, NC. In this position, we offer a very competitive base salary, a full benefits package, great work\/life balance, advancement opportunities in the field, and job stability! We provide a tremendous amount of training and development for our employees and always look to promote within the company. The Resident Services Coordinator II position is a unique role in that the scope of responsibility and coverage is dependent on the community size and resident interests. The focus of this position is on resident engagement in the community and enjoyment of daily life. Inclusive is the new resident experience, psychosocial support where requested, as well as offering\/coordinating potential services to in the independent living setting. Essential responsibilities are listed below and may include other relevant duties as assigned: Resident Experience: Conducts Pre-Residency Meetings for potential independent living residents. Collaborates effectively with internal departments on a variety of resident issues and provides education to staff as appropriate. Responds to residents in need of psychosocial or supportive services, either through direct referral (from families, other residents, staff, etc.), or by the review of incident reports. Provides psychosocial support to residents and their families, individually, via family meetings or support groups and assists through the transition process to a higher level of care. Assesses, intervenes, and works to resolve issues regarding residents\u2019 care and safety. Develops referral network within the community for available services, and makes appropriate referrals to and consults with other professional services as indicated. Participates in the education of residents about the importance of Advance Directives, and facilitates completion of such documents. May be asked to participates in marketing events and tours. Volunteer Services: Recruits, orients, and assesses internal and external volunteers to participate in the social programming of the community in accordance with standards and corporate guidelines. Partners with the Continuing Care Program Team to identify specific resident and departmental needs and to seek connections with appropriate volunteer resources, including intergenerational activities and connection to independent living activities. Creates volunteer recognition programs to maximize retention of volunteers and ensure an environment where volunteers and unpaid interns may grow and develop. Works in collaboration with other departments to assess academic (unpaid) internship opportunities for students. Community Engagement\/Resource Services: Assists residents in developing activities within the community as well as outside the community while encouraging self-sufficiency among residents. Collaborates with all pertinent departments to coordinate room usage for activities\/events. Maintains and distributes electronic and paper-based calendars; provides activities and events listings to residents and relevant departments with descriptive information on events, clubs, and activities in the community. Acts as liaison between the community and any colleges or educational networks which may provide course opportunities or offerings within the community. Maintains community event information in the MyEvents system. Community Spiritual Services: Recruits religious leaders from the community at large to provide services of interest to the resident population. Supports the resident management of Community Spiritual functions. Supports the resident organization of outreach and fellowship in the community for those residents not drawn to current Community Spiritual programs. Ensures that the appropriate notifications occur for resident deaths, funerals, and hospitalizations in keeping with Erickson policy and following HIPAA and state regulations. Community Philanthropic Support: Adheres to the established Philanthropy policies, systems and procedures. Plans and coordinates fund raising drives for special projects as appropriate to achieve strategic goals for the community. This effort may include coordinating the venue, room setup, refreshments, contacting participants, reconfirming attendance, preparing materials and\/or designing invitations. Manages and processes all gifts, including receiving, depositing, tracking and acknowledgement letters. Ensures timely input into the development software and preparing regular monthly reports and contributes to the community annual philanthropy report. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and\/or ability required. Outstanding interpersonal skills. Excellent written, verbal and listening skills. Ability to work independently, implement plans, and has excellent problem solving skills. Computer skills required. Knowledge of Microsoft Office Suite software. EDUCATION and\/or EXPERIENCE: Bachelor\u2019s degree in a related field required. Three years of working is a senior setting preferred. Knowledge of geriatric population and dementia preferred. :Community Description

Company info

Erickson Living
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Company Profile
In 1983, founder John Erickson built the first Erickson Living community on the grounds of the abandoned St. Charles seminary in Catonsville, Maryland. Charlestown quickly became the most sought-after address for retirees in the area. Nowhere else could middle-income seniors enjoy resort-style amenities, unparalleled health and wellness services and an abundance of opportunities to stay active and involved in life—all just a short walk from their stylish, maintenance-free apartment home.

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