Jones Lang LaSalle Incorporated
The Assistant Facilities Manager is responsible for supporting operations U.S. and Canada market of properties for our client under approved processes and procedures in accordance with the requirements of Management Service Agreement. The Assistant Manager will be expected to provide superior client service while enhancing their individual personal and professional skills.
The role is Client facing and the Assistant Manager must be able to exhibit exceptional customer service and communication skills.
Assist in the transition from 360 nto Corrigo
Ensure Work Orders are routed correctly i.e. to the correct vendor. Make certain Work Orders are within the scope of work per the MSA.
Verify which sites are leased/owned to make certain repairs are not done to possible covered landlord expenses.
Review all Not-To-Exceed for clarity and discuss with Account Lead/Client as needed and/or approve within the CMMS systems.
Discuss performance issues with vendors as they arise.
Assist with monthly / quarterly on-site operational reports for the client.
Discuss/coordinate rebid or vendor issues with sourcing lead and JLL facility team as needed
Support data collection, analysis and reporting to ensure alignment with the Clients’ goals and objectives
Oversee business continuity and recovery activities for the services
Anticipate and respond to Client’s needs and concerns; Serve as the initial point of contact for Client employee and/or vendor inquiries and issues on work order matters
Identify potential risks and escalate, as appropriate, to ensure no disruption to the Client’s operations occur
Engage in a culture of continuous improvement and innovation by leveraging business intelligence, adopting and participating in the development of best practices, new tools, process re-engineering and other ideas that provider service delivery efficiencies
Support ongoing cost reduction programs to reduce operating costs while managing risk
EDUCATION AND EXPERIENCE
Bachelor’s degree or equivalent
3 – 5 years prior experience in Operations, Hospitality Services, Facility/Property Management or Supply Chain experience.
Knowledge of Commercial Real Estate, preferred
Knowledge of Corrigo
KNOWLEDGE, SKILLS, AND ABILITIES
Ability to manage multiple priorities and deliver results in a fast-paced environment
Highly collaborative with strong interpersonal skills and track record of excellent internal and external customer service
Ability to work independently – strong prioritization and time management skills
Excellent verbal and written communication skills with the ability to communicate professionally
Proficient skills in Microsoft Office Suite (Excel, Word, PowerPoint, Visio, Outlook and Corrigo
JLL Is an Equal Opportunity Employer
JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy at
https://jll2.sharepoint.com/CorporatePolicies/HR Policies/Equal Employment Opportunity and Affirmative Action.pdf
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Jones Lang LaSalle Incorporated
Website : http://www.jll.com/
JLL is a financial and professional services firm specializing in commercial real estate services and investment management. We create value for companies and institutions that invest in and use real estate. Our 48,000 people work across 1,000 locations in 70 countries to serve the global, regional and local needs of corporates, investors and developers. Our integrated services offering is grounded in expertise in all property types, a deep understanding of real estate markets and capital markets, and is coordinated and consistent across geographies.