Jones Lang LaSalle Incorporated
In consultation and collaboration with Senior Manager and/or Regional Facilities Manager, oversee the operation, staffing, performance and development of the service delivery staff
Ensure client satisfaction with client Facility Management by providing a seamless interface into client real estate organization; demonstrate leadership, responsiveness and creativity
Measure and manage client feedback, written and verbal throughout the year
Conduct formal and informal relationship meetings with contacts
Oversee the development and management of the capital and expense budgets
Support the Regional Facilities Manager in the implementation of short and long-term projects for the client project
Strive to accomplish key performance indicators as identified by client
Oversee the appropriate monthly/quarterly/annual reporting appropriate for the client
Maximize utilization of suppliers, preferred vendors/contractors and the level of spending with Minority/Women owned Business Enterprises (M/WBE)
Ensure compliance with Jones Lang LaSalle minimum audit standards
Life Cycle Asset Maintenance – ensure all critical equipment vendor PM’s are completed as per schedule
Ensure compliance by completing all related training, Action Items/Audit Responses, and ensuring that all critical PMs are completed on time
Ensure all safety, environmental, and standards are strictly adhered to within managed facilities
Ensure compliance with portfolio wide initiatives and required local, state and federal laws and regulations that pertain to the operating of facilities
Share best practices with the assigned owner of best practices for Jones Lang LaSalle Facilities Management
Oversee the development and manage the detailed, zero-based annual operating budgets for each building in your assigned portfolio
Develop monthly/quarterly variance reporting on all operating budgets for each property on a timely basis
Assist with the development and implement the annual management plan for the buildings within the area
Help to develop and approve the annual capital plan for each building, interfacing closely with the client representative
Develop and implement innovative programs, processes and producers that reduce short and long term operating costs and increase productivity.
Review and monitor customer satisfaction and work to increase it
Collaborate with account Sourcing team on national and regional sourcing opportunities to define scope, coordinate supplier walk-through, and manage national and regional supplier performance at property level.
Bachelor’s degree or equivalent work experience in Facilities Management with management/technical emphasis; MBA desirable
Professional certification desired (CFM, CPM, RPA or similar)
Minimum of 5 years facility management experience required either in the corporate environment, third party service provider or as a consultant
Strong interpersonal skills and problem solving ability
Excellent verbal / written communication and presentation skills
Proven record of providing excellent internal and external customer service
Knowledge of standard business and accounting practices and being able to analyze data
Computer proficiency with Excel, Word, Outlook and Computerized Maintenance Management System (CMMS) system required.
JLL Is an Equal Opportunity Employer
JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy at
https://jll2.sharepoint.com/CorporatePolicies/HR Policies/Equal Employment Opportunity and Affirmative Action.pdf
If you have questions about careers at JLL or are disabled and require further assistance in applying for a position, please contact us at
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Jones Lang LaSalle Incorporated
Website : http://www.jll.com/
JLL is a financial and professional services firm specializing in commercial real estate services and investment management. We create value for companies and institutions that invest in and use real estate. Our 48,000 people work across 1,000 locations in 70 countries to serve the global, regional and local needs of corporates, investors and developers. Our integrated services offering is grounded in expertise in all property types, a deep understanding of real estate markets and capital markets, and is coordinated and consistent across geographies.