Senior Facility Manager
Job Description Summary
Direct activities for a team of 4 facility managers in the delivery of facility management services, operations and repair for a portfolio of retail locations. Respective client is a global financial services firm with a large North American portfolio. Services include managing the operations and maintenance of a portfolio of retail centers within strict compliance with stated Scope of Work, specific Policy and Procedures and defined business plan objectives.
Reporting to the Regional Manager, the successful candidate will be responsible for facilitating delivery of services, budgetary control, adherence to business plan, oversight of the daily management and operations activities associated with this portfolio. The Senior Facility Managers will be a proactive member of the Retail Portfolio team with direct involvement in and accountability for the overall financial performance of the business plan within their portfolio.
Duties & Responsibilities:
Ensure complete understanding of contract obligations , initiate audit & control systems to ensure statutory, policy and contractual commitments are met.
Ensure customer focus within all areas of operational activities and that effective relationships are maintained with key client contacts.
Develop financial plans and specific goals for cost control / reduction and ensure that these goals are met or exceeded.
Provide leadership and guidance, advice, coaching and direct support, where required to deliver best practice selection, training, assessment and recognition/reward.
Develop and maintain relationships with facility team leaders driving the operational and strategic goals.
Support effective business communication providing advice and leadership while making a direct contribution during team meetings, client briefings and monthly reporting as appropriate.
Ensure optimum staffing structures that operate across the portfolio balancing expense with the delivery of service excellence.
Ensure portfolio is staffed by fully competent teams, taking direct responsibility for the appointment of qualified personnel and that effective succession plan is in place.
Ensure Site FM Mangers & Coordinators maintain accurate and reliable management reporting, producing required customer reports .
Take the lead, supporting the FM Management teams to develop proactive approach to:
monitor sub contractors performance
ensure SLA’s & KPI’s are achieved and aligned with contractual agreements
identify and recommend remedial actions and process changes
ensure all required policies and procedures are adopted and used on site
ensure all works are competently completed,
comply with legislative, environmental, Health and Safety requirements
minimize commercial risk to the business.
Any other duties as and when required .
Experience and Education
Bachelor’s degree or commensurate experience.
At least 8 years experience in facility or property management with at least 3 years experience with retail facility operations in a team leader role .
Working experience with accounting systems, preferably Yardi, as well as internal and external audit functions required .
Experience to include: business planning, budgeting, personnel management and staff modeling.
The successful candidate must be able to demonstrate commercial acumen in areas of improving business performance at a strategic and practical level.
Excellent understanding of operational cost control, vendor management and quality assurance .
Candidate must have the capability to manage, coach and counsel a team of facility management professionals in the performance of their duties and identified goals and objectives including remote team.
Must be a strong team player with an ability to build effective working relationships with individuals, other department heads and client representatives .
Energetic, lateral thinker with an enquiring mind and a commercial approach .
Experience in the development and implementation of programs to drive out cost inefficiencies .
High degree of personal drive and motivation to succeed .
Good communicator (written and verbal), with high quality report writing skills .
Ability to learn quickly and keep abreast of developments .
Committed to achievement of assigned goals and targets.
Ability to multi-task and maintain progress on multiple projects and processes.
Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.