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Operations Coordinator

Company name
Jones Lang LaSalle Incorporated

Los Angeles, CA

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We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.We’re a Fortune 500 company. We work across 80 countries, in 280 different offices, with a team of over 77,000 individuals. And we look after a property portfolio of over 4bn square feet, all on behalf of our clients.If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL!What this job involves:If you are interested in working with JLL’s Integrated Facilities Management (IFM) platform in an innovative, energetic, workplace-focused environment at a household name technology client, this is your opportunity. This role requires you to provide outstanding client service by leading, monitoring and directing all portfolio activity, with a focus on building operations, service contracts, financial and team management. Be the client’s primary point of contact for your region and support strategic account initiatives that drive and deliver efficiencies and process improvements.Service Delivery  Manage the delivery of facilities services to the regional portfolio in accordance with all agreed policies, procedures and contract scopeAct as a primary point of contact for the client.  Develop and implement the strategy and annual management plan for your portfolio.  Manage team members at a management level to ensure the performance of their teams as well as maintenance and upkeep of the facilities and address issues or escalations.  Manage vendor performance ensuring services are delivered in accordance with the contract and to agreed standards. Document and action poor performance to correct the issue.Maintain reliability of systems and improving consistency across the portfolio.  Develop and implement innovative programs and processes that reduce short and long term operating costs and increase productivity.  Ensure compliance with all health, safety, environment and risk management policies and procedures.  Support account wide initiatives such as compliance reviews, audits, training programs and other initiatives as appropriate, through driving implementation at a portfolio level.  Drive initiatives such as savings programs, benchmarking, best practices and continuous improvement.  Be accountable for the delivery of moves, adds, and changes as well as small construction projects as required and act as the area point of escalation.  Coordinate and engage internally with other teams which may include fitness, food services, massage, transportation, security and capital projects.  Lead vendor contract procurement activity for your area and support the sourcing SME on account wide sourcing events.  Support other account or JLL SMEs to bring value to the client and facilitate engagement.  Conduct audits to ensure data integrity of all systems across the area. Deliver portfolio management reports as required under the agreement with the client and as requested.\\rClient Relationships  Proactively develop and manage client relationships, ensuring that expected service levels are achieved.  Comply with all requirements of the client contract and meet or exceed Key Performance Indicators.  Deliver an exceptional quality of service to the client, as reflected by client feedback. \\rFinance Management / Cost Control / Profitability  Achieve or exceed operational expenditure for portfolio, manage within agreed budgets, and identify efficiencies and savings where possible.  Manage the annual budgeting and quarterly forecasting processes for your portfolio. Prepare current financial year budget spend reports (actual vs. budget, variance etc.), analyze expenditure and demonstrate value or alternative efficiency initiatives (cost savings or increased account profitability).  Manage payments to vendors where applicable, using available systems, complying with all relevant policies and procedures.Develop and approve the annual capital plan for each building, interfacing closely with the client representative.  Ensure compliance within delegated financial and contractual authorities. \\rLeadership/Staff ManagementLead, manage, develop and supervise a professional, friendly,  creative, energetic, and detail oriented team of management level staff  in the delivery of extraordinary workplace servicesProvide excellent onboarding, training, and team buildingActively support an environment of teamwork, co-operation, performance excellence and personal successParticipate in performance management and personal development planning for members of the teamAlign with facilities leadership team as a manager and act in a manager capacity for anything at the site/s within your regionAct as an ambassador for JLL, adopting and maintaining the firm’s core values of Teamwork, Ethics and ExcellenceSound like you? To apply you need to possess:Bachelor’s Degree or Diploma in Business Administration, Property or Operations Management would be an advantage.Minimum 8 years experience in facilities, property management or related field.Minimum 5 years experience managing a diverse team.  Proficiency in a range of information technology tools and platforms.  Excellent communication and relationship management skills.  Finance management skills and experience.  Strong analytical, organizational and presentation skills.  \\r\\r\\rJLL Is an Equal Opportunity EmployerJLL is committed to developing and maintaining a diverse workforce.  JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law.  The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy at Policies/Equal Employment Opportunity and Affirmative Action.pdf.  If you have questions about careers at JLL or are disabled and require further assistance in applying for a position, please contact us at,

Company info

Jones Lang LaSalle Incorporated
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Company Profile
JLL is a financial and professional services firm specializing in commercial real estate services and investment management. We create value for companies and institutions that invest in and use real estate. Our 48,000 people work across 1,000 locations in 70 countries to serve the global, regional and local needs of corporates, investors and developers. Our integrated services offering is grounded in expertise in all property types, a deep understanding of real estate markets and capital markets, and is coordinated and consistent across geographies.

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