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Assistant Facility Manager

Plano, TX

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nnJob DescriptionnProvide outstanding client service by assisting the Facility Manager in the delivery of services to operate and maintain the properties with a focus on building operations, client services, service contracts and financial management.rnRoles & Responsibilities:Client RelationshipsProactively develop and manage client relationships ensuring that expected service levels are achieved.Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators.Deliver an exceptional quality of service to the client, as reflected by client feedback.rnService Delivery:Manage the sites in accordance with all agreed policies, procedures and contract scope.Identify opportunities for improved operation to drive efficiencies (process and cost) and make recommendations to the Facility/Workplace Manager for consideration.Assist with site responsibilities for mechanical, electrical, plumbing, carpentry, critical systems, HVAC, generator and others defined within the portfolio of respective sites.Support the implementation of innovative programs and processes that reduce short and long term operating costs and increase productivity.Ensure compliance with all Health and Safety, Environment and Risk Management policies and procedures in conjunction with the Facility Manager, manage repairs and maintenance, minor works and other requests received via the help desk, tracking to completion.Under the direction of the Facility Manager, support the team during building churn activity by attending site as required and acting as the building key point of contact/escalation.Assist in managing Vendors, ensuring services are delivered in accordance with the contract and to agreed standards. Document and escalate instances of poor performance.Coordinate internally with other teams which may include IT, Security and capital projects.Support the Facility and/or Project Manager in the implementation of short and long-term projects for the client.Support the Sourcing Manager and Facility Managers through the vendor contract procurement process.Maintain and update Standard Operating Procedures (SOPs) and emergency response documentation for the site as required.Update and maintain accurate records and official documentation for the site/s.Deliver portfolio management reports as required under the Agreement with the Client and as requestedAny other activities to support site operations, including, but not limited to: Moves/reconfigurations, events, safety, etc.rnFinance Management / Cost Control / Profitability:Assist the Facility/Workplace Managers to achieve or exceed financial targets and ensure effective, efficient and economic operation of assigned responsibilities.Ensure that operational expenditure for the site/s is managed within agreed budgets and identify efficienciesAssist with the annual budgeting and quarterly forecasting processes for the site/s.As requested by the Facility Manager, assist with current financial year budget spend reports (actual vs. budget, variance etc.).Manage payments to vendors where applicable, using available systems, complying with all relevant policiesHelp to develop and approve the annual capital plan for each building, interfacing closely with the client.Ensure compliance within delegated financial and contractual authorities.Actively support an environment of teamwork, co-operation, performance excellence and personal success.Proactively manage the site operations teamParticipate in the individual performance management program, and personal development planningAct as an ambassador for JLL by behaving consistently with cultural and ethical requirementsrnQualifcationsProficiency in a range of information technology tools and platforms.Strong analytical, organizational and presentation skills.Minimum 2 years’ experience of supervisory experience facilities management or related field.An Associate's or Bachelor’s degree in Facilities, Property, Business or related field desirable.Ability to lift 50 lbsAssist in managing contracted services: janitorial, pest control, HVAC, fire systems, etc.Intermediate knowledge of project managing for call center related activities.#LIrnrnJLL Is an Equal Opportunity EmployerJLL is committed to developing and maintaining a diverse workforce.  JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law.  The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy at ****Policies/Equal Employment Opportunity and Affirmative Action.pdf.  If you have questions about careers at JLL or are disabled and require further assistance in applying for a position, please contact us at ****

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