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Resident Services Coordinator - Family Senior and After School Program

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Hayward, CA

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Resident Services Coordinator - Family, Senior, and After School Program





Under the supervision of a Resident Services Manager, the Resident Services Coordinator is responsible for assessing resident needs, developing and/or identifying programming to meet those needs, making resource information available to residents, and providing linkages to needed services for low-income residents living in affordable housing developments. The ability to effectively coordinate services for residents directly impacts the organization’s mission statement in that it allows residents to maintain their housing for longer periods of time, enhances their quality of life and provides for greater incidence of safe, affordable housing for the populations we serve.


Develop a comprehensive understanding of residents (conduct needs assessments, community meetings, etc.) in order to offer residents the opportunity to assist their community and to guide them towards appropriate services and resources.

Implements educational and enrichment activities for children and youth in the on-site after school program that promotes a safe environment, a supportive environment, teaches and practices social-emotional skills and promotes engagement from youth in design of program at assigned property location(s).

Promotes after school program to property and local schools for assigned property location(s).

Maintains ongoing collaboration with local elementary schools and communicates regularly with teachers regarding student’s progress, homework, etc. for assigned property location(s).

Participates in organizing meetings and workshops for parents for the purpose of identifying or discussing youth concerns, successes, soliciting input on program components and parent education on best practices on engagement in their child’s educational development at assigned property location(s).

Reports any concerns about the well-being of the families and children involved in the program to the Resident Services Manager/designee. Maintains program files and records. Maintains accurate records of attendance and progress of individual students at assigned property location(s).

Surveys the resident population to identify priority of needs and solicit resident input on service preferences. Assist residents and property operations staff in understanding those needs.

Develop strategies to link residents with needed services, including providing assistance in overcoming various barriers that might impede access to services.

Establish and maintain partnerships with relevant organizations and individuals, with an emphasis on providing on-site services to residents and the community.

Implement priority programs and essential activities through partnerships with other community based service providers/organizations. When other service organizations are not available, may deliver direct services.

Participate in the development of pilot programs to test new models of service delivery and carry out implementation of specified programming at assigned properties.

Collect required data for all programming offered, record data in the database (Salesforce) and submit reports in an accurate and timely manner. Maintain all reporting requirements set by funding and/or governmental agencies.

Evaluate outcomes of regularly scheduled on-site programs and services as required for quality improvement.

Report child, dependent adult and elder abuse and neglect according to State law.

Obtain appropriate releases to interact with others on behalf of the resident. Maintain confidentiality appropriately.

Work with property staff, families and community agencies to identify and address resident problems before they reach crisis proportions.

Be an active member of the site team, working collaboratively with the property manager and other site staff to meet property needs and resolve resident problems. Work with residents to resolve conflicts with neighbors.

Plan and coordinate recreational, cultural and social activities in coordination with property operations staff and residents, as needed.

Develop and maintain a comprehensive list of available community resources (employment, education, social service agencies, etc.) for residents.

Attends all staff meetings, training sessions, and other appropriate meetings and conferences as required.

Participate in relevant local, regional, state and/or national organizations as assigned.


Directly supervises volunteers and contract service providers. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include training volunteers; planning, assigning, and directing work; addressing complaints and resolving problems.


4-year college degree in social work, sociology, psychology, or related field; OR 2-4 years of experience and/or training in community development, social services or related field; OR equivalent combination of education and experience required.

Training or experience working with diverse cultures and specific populations, depending on the property. Experience with populations such as children and families, seniors, people with developmental disabilities or chronic mental illness, HIV/AIDS may be helpful or required.

Crisis and mental health experience preferred.

Experience conducting community assessments, applying the principals of conflict management and/or de-escalation techniques, and organizing community groups, events, and programs preferred.


Knowledge of services available in Bay Area counties.

Experience with and aptitude for working with children and families.

Understanding of procedures and eligibility for federal and state entitlement programs and legal liability issues related to service coordination.

Ability to develop effective working partnerships with various types of community groups and institutions.

Function effectively in an environment with diverse cultures, multiple perspectives, and competing needs.

Demonstrate a commitment to recognizing residents’ knowledge and experience as a valuable resource.

Motivate individuals to actively participate in services.

Ability to effectively facilitate meetings and community gatherings.

Proficient with MS Office (i.e. Microsoft Word, Excel, and Outlook).

Experience with Salesforce helpful.

Ability to work independently and as part of a team.

Ability to work some evenings and weekends, as required.

Demonstrated ability to establish trusting, confidential relationships.

Proven ability to work with diverse groups in cooperative problem-solving and consensus building.


Valid California Driver’s License and insurance required.

Job Code: DJOB

of Openings: 1

Eden Housing Properties: Alta Mira Family Apts. - Hayward, Alta Mira Senior Apts. - Hayward, Faith Manor- Hayward, Tennyson Gardens - Hayward

External Company Name: Eden Housing Inc.

External Company URL:

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Company info

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Company Profile
Eden Housing was founded in May of 1968 by six community activists who were greatly concerned about the lack of non-discriminatory, affordable housing in Alameda County. These pioneers, working out of makeshift "headquarters" such as local coffee shops, were initiated into affordable housing development by rehabilitating six older homes in Oakland for first time homebuyer families. Their next project was a much Hayward Senior is located directly across the street from Downtown Hawyard BART and houses Eden's corporate offices on the first floorlarger development, the150-unit Josephine Lum Lodge for seniors in Hayward. Since those pioneering days, Eden Housing has developed or acquired more than 7,000 affordable housing units in 93 properties that have provided homes for more than 60,000 people over the years. Eden's housing now includes rental apartments, first-time homeowner opportunities, cooperatives, and supportive living environments for families, seniors and people with disabilities. Although Eden Housing's initial home base for development was Alameda County, Eden Housing's charter calls for the organization to work wherever there is a need for affordable housing in California. Eden Housing has so far partnered with twenty-eight cities in ten counties and is expanding its geographical operations at a rapid pace to new Rivertown Place provides 40 affordable homes for families in Antioch, CAcommunities, including the San Joaquin Valley.

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