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Job Details

Lead Site Representative - Print

Company name
Canon Solutions America, Inc.

Location
Foster City, CA

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Job Description
We are seeking an experienced Lead Site Representative to be the reprographics point-person at our prestigious client's site.

Canon Solutions America provides industry leading enterprise services, advanced production print technology and large format solutions supported by experienced professional service offerings. Canon Solutions America helps companies of all sizes to improve their business by increasing efficiency, controlling costs and becoming more environmentally conscious. Canon Solutions America is a wholly owned subsidiary of Canon U.S.A, Inc.

If you are goal oriented, have an interest in technology, and are an outgoing person this may be the position for you! Canon Solutions America offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, profit sharing, success sharing, educational assistance, recognition programs, vacation, and much more!
The Lead Site Representative will be the point-person in reprographics, responsible for maintaining and promoting positive customer relationships.

Responsible for prompt and accurate receiving and processing of all print requests.
Organize and monitor staffing for printing, binding, and delivery; coach junior team members as appropriate; follow established customer inquiry process and promptly respond to customer needs and requests.
Maintain and promote positive customer relationships.
Generate daily and monthly reports; process vendor billing.
Oversees or performs preventive maintain functions.
Oversees Quality Control Checks Operator will review electronic file for print readiness, print documents, punch, bind, assemble, sort, laminate and perform pre-delivery quality control check.
Receive, log, deliver and track all activity for reporting purposes.
Respond to customer requests; perform routine upkeep and basic maintenance of equipment.
Record and track customer inquiries and fulfillment of requests.

Job Requirements
Qualifications include a high school diploma or equivalent, advanced proficiency in the operation of the machinery located at the site and in production and workflow applications, ability to multi-task, excellent customer service and communication skills, basic computer skills, prior experience in a customer environment, technical knowledge to maintain and troubleshoot equipment within the department, ability to lift paper and packages weighing up to 55lbs. Knowledge of outsourcing/facilities management, such as copy center, mailroom, records/file management, document imaging, reprographics, and facsimile operations are highly desirable.

The position requires working familiarity with all established procedures (workflow) and policies observed at the site. Good customer service and communication skills are required. Maintaining and promoting positive customer relationships are essential.

Canon Solutions America, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristics protected by law. EOE Minorities/Females/Individuals with Disabilities/Protected VeteransPI100822595

Company info

Canon Solutions America, Inc.
Website : https://csa.canon.com/online/portal/csa/csa/home

Company Profile
At Canon Solutions America, we’ve got the benefit of the rich, diverse histories of Canon and Océ. Representing the combined strengths of these world-renowned brands, our newly expanded portfolio of solutions is now the most robust in the industry. This, along with the expert knowledge of our people and a shared culture of providing excellent support and service, makes us well positioned to move into the future with continued success. As a company that is dedicated to your needs, we support our solutions with highly skilled professionals and advanced diagnostic systems to maintain peak performance. We will use our expertise to provide you with the tools you need to reduce costs, increase productivity and become more environmentally conscious. We value Customer Support above all else, fostering relationships that go beyond the sales cycle. All backed by superior, industry-leading technology.

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