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Job Details

Resident Services Coordinator

Company name
Riverstone Residential Group.

Durham, NC

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Position Summary

The Resident Services Coordinator is responsible for providing effective customer service to all prospective tenants, current tenants and property staff by utilizing in-depth knowledge of the property and its functions. This position is also responsible for assisting property staff with the planning and implementation of resident activities and promoting a quality living experience for all residents.

Essential Duties & Responsibilities

• Coordinates all resident functions and activities.

• Orients residents to the property, as well as assists with utility set up.

• Develops and publishes property newsletter, which includes planned events, resident services, and advertisements.

• Provides additional amenities to residents, such as movie rentals, books, and games.

• Ensures guest suites are in rental condition.

• Delivers packages to residents and staff and sends package claim reminders.

• Schedules activity center or clubhouse rentals, maintains the contract on any such rental, and collects applicable fees.

• Processes work orders for the Maintenance Department, ensures they are completed timely and accurately, and contacts the resident to determine if they are satisfied with the work completed.

• Prepares weekly Maintenance report to verify resident requests are being completed.

• Supports office staff by providing clerical support, such as answering phone calls, filing, processing property invoices, and processing lease and renewal paperwork, as assigned.

• Handles resident issues, including neighbor disputes, maintenance repairs, and resident requests.

• Inspects buildings and grounds to ensure safety and cleanliness, and alerts Maintenance to items that need to be repaired.

• Prepares Incident Reports pertaining specifically to resident issues, in accordance with National Standards.

• Participates in Company-provided training such as fair housing, safety, non-discrimination, and harassment prevention.

• Complies with all Company National Standards, applicable health and safety rules and regulations, as well as applicable local, state, and federal laws.

Education and/or Experience

• High school diploma or equivalent.

• Minimum of 1year previous customer service experience is preferred for this position.

Skills/Specialized Knowledge

• Ability to read, write, understand, and communicate in English.

• Ability to use a personal computer and has working knowledge of email, Microsoft Word, and Excel.

• Ability to use general office equipment, such as telephone, fax machine, printer, copier, 10-key, and key track system.

• Excellent customer service and interpersonal skills; ability to relate to others.

• Professional verbal and written communication skills.

• Strong organizational and time-management skills.

• Ability to perform basic mathematical functions.

• Comprehension of federal fair housing laws and any applicable local housing provisions.

• Ability to multi-task.

• Ability to analyze and resolve problems.

• Ability to cope with and defuse situations involving angry or difficult people.

• Ability to set and meet goals.

• Ability to consistently meet deadlines.

• Ability to maintain flexibility and creativity in a variety of situations.

• Ability to maintain confidentiality.

• Ability to drive an automobile.

Required Licenses

• Current driver license and automobile insurance.

• Other licenses and/or certifications as required by state law.

Other Requirements

• Must maintain professional appearance and comply with prescribed uniform policy.

• Ability to be at work on a regular and consistent basis; Overtime may be required for this position.

• Ability to work weekends and non-traditional holidays.

• Must be available to work on-call or when needed due to staffing shortages.

• Some travel may be required.

Physical Demands

• Standing, walking, and/or sitting for extended periods of time.

• Frequent talking and hearing.

• Moderate climbing, balancing, stooping, crouching, and reaching.

• Sustains substantially recurring movement to fingers, hands, wrists, legs, and feet.

• Pronounced visual acuity (near and far) and field of vision.

• Ability to judge distances and spatial relationships.

• Ability to identify and distinguish color.

• Ability to lift and/or move up to 50 pounds.

Mental Functions

• Ability to compare, copy, compute, compile, coordinate, negotiate, communicate, and instruct.

• Ability to tolerate stressful situations.

• Ability to work under moderate to minimal supervision.

Work Environment

• Exposure to hot, cold, wet, humid, or windy conditions (temperatures may vary depending on the weather in the different regions).

• Exposure to noise, vibrations, atmospheric conditions, as well as working in confined or restricted spaces.


• Potential exposure to communicable diseases through frequent contact with public.

• Possible exposure to short-tempered or aggressive people.

• Potential exposure to chemicals, electrical shock, heights, mechanical parts or machines, fire, and radiation.

Apply Now

Company info

Riverstone Residential Group.
Website :

Company Profile
Riverstone Residential Group, the nation's largest 100% third-party multifamily manager, oversees apartments for rent throughout the United States in conventional, affordable, student housing, military housing, senior housing, and lease-up communities. Our convenient online apartment search provides information on Riverstone apartments for rent in your community, including pet-friendly apartment rentals. Our apartment homes feature unparalleled resident services that reflect our dedication to creating bold and inspiring living spaces.

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