The Shared Services Support Analyst will serve as a resource for Corporate Security's Shared Services group, providing a wide range of support to all organizational components, with specific responsibility for the administrative oversight, management and effective utilization of corporate conference room space. The Support Analyst is also responsible for developing tools and solutions for business analysis and strategic planning, as well as reports and business metrics (KPIs), using a combination of technical expertise and business acumen. This role is expected to evolve to support other corporate functions as needed. JOB DUTIESDrive achievement of Shared Services' goals in the context of a multi-discipline, matrixed environment (Corporate Security; Facilities; Environmental Health, Safety and Sustainability).Serve as the primary liaison for internal/external customers requiring the use of conference rooms and \hoteling\ workspaces to ensure delivery of a high level of customer serviceConduct inventory of meeting spaces (seating capacity, technical capabilities) and ensure all equipment in conference rooms/hotel cubes is appropriately maintainedManage the conference room electronic reservation system for conference room/hotel cube requests and approve scheduled use in accordance with business purpose and space requirementsCoordinate work orders, change requests, and supplies for conference rooms/hotel cubesMaintain office floor plans, seating and headcount chartsDevelop data and associated reporting for conference room utilization, equipment requests, and expenses related to the management of the conference rooms/hotel cubesDesign and implement meaningful key performance metrics for Corporate Security Shared Services. Develop advanced dashboards for management use. Work with business partners to understand their data and metrics needs and to ensure data integrity. Partner with multiple clients through a combination of internal relationship management, applied business analysis and project management.Respond to ad-hoc reporting requests as needed to support organizational needs REPORTING RELATIONSHIP:Reports to: Manager - Corporate Security Shared ServicesDirect Reports: NoneKnowledgeAdvanced knowledge of Excel with ability to automate reports (Pivots, VLOOKUP, Macros) Advanced level of expertise using Microsoft Office suite (including MS Access)Knowledge of Tableau is preferredAdvanced problem solving and analytical skills to address complex reporting and metrics scenarios.Ability to communicate complex ideas into comprehensive verbal/written communication to gain broad organizational commitment and alignmentKnowledge required to independently plan, prioritize and manage programs that ensure compliance and continual improvement.Knowledge of programming languages such as SQL or Python is preferred SkillsAnalytical mindset, with a high level of organization and effective communication skillsAbility to recognize processes that can be streamlined and to implement approved changes to these processes accordinglyStrong capacity to conduct data analysis and research, with the ability to analyze, and recognize business trends impacting the Corporate Security organizationAdvanced time management skills and the ability to prioritize tasks to align with management's goals and objectives. High degree of motivation with ability to work independently, as well as participate on team projects. Possess and demonstrate a thorough understanding of the effective convergence of people, process, and technologyStrategic entrepreneurial thinker, able to translate business strategy to supporting system and program design requirementsExperience2-3 years of experience in facilities management operationsExperience with process mapping and optimizationExperience conducting operational, data and financial analysisExperience in a customer service-related fieldBachelor's degree in related field preferred WORK CONDITIONSNormal office environment. Up to 20% travel required. Ability to lift 25 lbs.
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GM Financial's success is largely dependent on building strong, lasting relationships with our dealers and the consumer customers that we serve. This is why we are committed to providing best-in-class customer service, while promoting open, honest communication at all levels. Our executive team and all employees must adhere to GM Financial's Code of Business Conduct and Ethics. Our Code outlines the principles by which all team members conduct business with customers, vendors and each other. These principles apply to all GM Financial team members and affiliates and although it does not cover every issue that may arise, the Code provides guidelines for all employees in regard to their business conduct.