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Job Details

Operations Manager

Location
Boston, MA

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Operations Manager
Canon USA & Affiliates

Boston
MA
Job #683103071
Overview
We are seeking an Operations Manager to oversee the operations and client relations of a segment of accounts within the New England region. The Operations Manager will manage the strategic development of the existing client base by enhancing relationships at all levels within the client’s organizations and by ensuring the highest levels of service and client satisfaction. Responsible for maximizing customer satisfaction, add-on sales and profitability through structured planning and the management and development of the client services team.
Canon Solutions America provides industry leading enterprise services, advanced production print technology and large format solutions supported by experienced professional service offerings. Canon Solutions America helps companies of all sizes to improve their business by increasing efficiency, controlling costs and becoming more environmentally conscious. Canon Solutions America is a wholly owned subsidiary of Canon U.S.A, Inc.
If you are goal oriented, have an interest in technology, management experience and are an outgoing person this may be the position for you! Canon Solutions America offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, profit sharing, success sharing, educational assistance, recognition programs, vacation, and much more!
Responsibilities
RELATIONSHIP MANAGEMENT
Develop and manage the relationship with the daily and senior level administrators
Work with the business development organization to strengthen CSA's relationships among senior key decision makers in client organizations
BUSINESS DEVELOPMENT
Set strategy for expansion of existing and new services; depending on account management structure – either with or without an assigned account executive
Work with Sales and Strategy in the formation of proposals for business expansion within existing clients
CONTINUOUS IMPROVEMENT
Create and foster a culture of continuous improvement
Ensure the effective implementation of the customer relations plan
PEOPLE MANAGEMENT AND DEVELOPMENT
Ensure effective performance management with direct reports and oversee the overall process
FINANCIAL MANAGEMENT
Be accountable for the financial performance of accounts against budget
Ensure a structured plan for profit enhancement is in place
Qualifications
This position requires operations and financial knowledge, plus a minimum of 5 years experience in facilities management and operations as well as working knowledge of a service organization. Requires leadership ability, superior interpersonal and communications skills, public speaking and negotiation skills. Must be highly motivated to attain company goals, both qualitatively and quantitatively.
Canon Solutions America, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristics protected by law.
EOE Minorities/Females/Individuals with Disability/Protected Veterans
Job ID
16556
Category
Business Services - Facilities Management
Updated 06/12/2018
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