**MEMBERS ONLY**SIGN UP NOW***. is a leading provider of professional, technology and management services focused on the federal government. We advise, design, integrate and deliver solutions that transform how clients achieve their missions. Our customer-first approach, robust portfolio of services and global experience enable us to respond with solutions that achieve outcomes with value. Headquartered in Reston, VA, **MEMBERS ONLY**SIGN UP NOW***. has approximately 9,000 employees with an annual revenue of $1.5 billion and is part of a $6.6 billion global business that helps transform government and public services around the world. Serco recognizes that our employees are our most valuable asset. Our successes directly relate to our employees. At Serco, we listen, respect and support our employees and through continuous training, development and information-sharing, we advance talent internally, enhancing career growth and progression which enables not only our employees to excel but enables our customers to excel as well. Our employees personally can make a difference. It is not just a job at Serco; at Serco, we offer career opportunities. We invite you to become part of our dynamic team. Serco is an equal opportunity/affirmative action employer committed to diversifying its workforce (M/F/D/V).
Our business unit provides support in three major areas: business process services, where we perform the actual function that the process is related to; business process related software, that helps us manage the various components, the systems associated with the software in the process; and then there is a business process management which is used to help design and track the performance of the specific business process. The business units work supports primarily the Department of Homeland Security, the Department of State, and the U.S. Patent and Trademark Office. We support our clients with a work force of over 2600 Serco and Serco subcontractor employees and provide mission critical support services that primarily support Immigration, Visa Processing and Commerce.
We have openings for General Clerks III (SECOND SHIFT) at our at our CMS facility in Rogers, AR.
Uses some subject-matter knowledge and judgment to complete assignments consisting of numerous steps varying in nature and sequence. Selects from alternative methods and refers problems not solvable by adapting or interpreting substantive guides, manuals, or procedures.
Typical duties include: assisting in a variety of administrative matters; maintaining a wide variety of financial or other records (stored both manually and electronically); verifying statistical reports for accuracy and completeness; compiling information; and handling and adjusting complaints.
May also direct lower level clerks. Such positions (which may include supervisory responsibility over lower level clerks) require workers to use a thorough knowledge of an office's work and routine to: 1) choose among widely varying methods and procedures to process complex transactions; and 2) select or devise steps necessary to complete assignments.
Work is generally performed in a normal office environment where there is minimal exposure to unpleasant and/or hazardous working conditions. Job assignments may require working at client site where working conditions may vary.
Specific responsibilities include, but are not limited to:
-Utilize customer fulfillment process and tools (computer, monitor, keyboard, software, etc) to ensure timely and accurate translation of customer transactions, including pricing products.
-Receive coaching/feedback and implements/takes action to make changes as appropriate.
-Adheres to service compliance requirements.
Required Skills and Experience
High school diploma or equivalent, plus 2 years of experience in a similar job. Education beyond high school completion may substitute for experience.
-Be skilled in using personal computer, office equipment (including photocopier) and Microsoft Office Suite (Excel, Word, PowerPoint and Outlook).
-Must have accurate keyboarding skills (25 wpm).
-Have administrative detail and organizational skills to achieve accuracy goals.
-Have ability to sit for long periods while communicating over the telephone.
-Be able to use good judgment in dealing with internal and external customers.
-Have ability to perform in a goal driven call center environment.
-Be comfortable using verbatim scripting.
-Have ability to communicate effectively both orally and in writing.
-Have knowledge of business or program terminology, methods, and procedures; of office procedures; and of spelling, punctuation, grammar, and arithmetic.
-Be able to prepare and maintain detailed records, files, and reports; to type accurately at a speed consistent with work requirements; and to transfer stock from one location to another.
-Be able to work independently, perform as a self-starter and meet critical deadlines.
-Be able to maintain confidential and sensitive information.
-Be able to work effectively and professionally with agency personnel.
Criminal Background Checks and pre-employment drug screens maybe required. We provide a safe and drug-free environment for our clients and employees.
Individual must be available for second shift.
Website : http://www.serco-na.com