Santa Clara, CA, United States
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If you’re looking to step up your career, JLL is the perfect professional home. With us, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections and be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions—join us at JLL!
We are looking for a hands-on manager for this role – this is not a desk job. Walking the site, getting to know all floors of this high-tech facility, and actively managing the maintenance team are critical to success in this position. People management and client relationship management, working with the on-site EHS team, analyzing data and giving presentations are also a regular part of the role. The ideal candidate for this position will have a background in facilities maintenance and property management.
The role of the Facility Manager is to ensure the proper operation of all aspects of a facility. The Facility Manager must establish, operate, and maintain a comprehensive Facility Management program which allows an organization to manage and oversee the Operations and Maintenance of the Building, Building Systems and Equipment.
Measure and manage client feedback, written and verbal throughout the year
Conduct formal and informal relationship meetings with direct reports and client
Improve safety performance by changing level of awareness and changing behaviors
Adherence to Central Team program processes
Responsible for Site budget; including JLL labor, vendor management and procurement
Life Cycle Asset Maintenance – ensure all critical equipment vendor PM’s are completed as per schedule
Ensure compliance by completing all related training, Action Items/Audit Responses, and ensuring that all critical PMs are completed on time
Ensure all safety, environmental, and standards are strictly adhered to within managed facilities
Ensure compliance with portfolio wide initiatives and required local, state and federal laws and regulations that pertain to the operating of facilities
Closely monitors work requests communicated by JLL, the client and vendors.
Continuously raise the bar in vendor quality and service while reducing overall costs.
Hold vendors accountable for delivering high quality service per contract scope of work.
Partners with vendors to continuously improve
Service quality and resolve/troubleshoot service issues.
Consistently delivers high quality, creative, and cost-effective solutions that benefits the client.
Conducts planned inspections of the sites to check the level of service provided by the service providers. These inspections should serve as an assurance of quality on the perception of service as indicated by the surveys received from the users and the contractor.
8 years facility management experience or property management experience; either in the corporate environment, third party service provider or as a consultant
Strong interpersonal skills and problem-solving ability
Excellent verbal / written communication and presentation skills
Proven record of providing excellent internal and external customer service
Knowledge of standard business and accounting practices
Knowledge of Excel and ability to analyze data
Experience in matrix management
Fundamental skills in critical systems such as emergency/stand-by generators, automatic transfer switches, un-interruptible power supply (UPS) systems, power distribution systems, UPS batteries, etc.
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JLL (NYSE: JLL) is a leading professional services firm that specializes in real estate and investment management. Our vision is to reimagine the world of real estate, creating rewarding opportunities and amazing spaces where people can achieve their ambitions. In doing so, we will build a better tomorrow for our clients, our people and our communities. JLL is a Fortune 500 company with annual revenue of $16.3 billion, operations in over 80 countries and a global workforce of nearly 92,000 as of June 30, 2019. JLL is the brand name, and a registered trademark, of **MEMBERS ONLY**SIGN UP NOW***.. For further information, visit jll.com