University of Washington, Bothell
Salary and benefits are compet
Seattle, WA, United States
Manager, Operations, Facilities
As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem solving skills and dedication to build stronger minds and a healthier world.
UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty. All of which has allowed the UW to be nationally recognized as a “Great College to Work For” for six consecutive years.
UW Facilities manages the University’s buildings, infrastructure and land, with more than 1,100 employees in a variety of fields. The Asset Management group includes Capital & Space Management, Real Estate, Sustainability and other teams responsible for planning and workload management. The Operations group includes Project Delivery, Maintenance & Construction, Campus Utilities & Operations, Building Services, Transportation Services and Safety. Supporting these groups, as well as the separate Emergency Management team, are the Business Intelligence & Information Technology group and the Finance & Administration group.
Please visit the UW Facilities web page for more information: UW Facilities
Facilities Maintenance & Construction (FMC) is responsible for general maintenance, repair and renovations of all University of Washington (UW) main campus facilities including building interiors, exteriors and grounds.
We have an outstanding opportunity for a Deputy Director, Facilities Maintenance & Construction.
Reporting directly to the department Director, the Deputy Director serves as the senior operational leader for campus maintenance and construction with responsibility and authority throughout the University.
Under general guidance and direction from the Director, this position is responsible for the day-to-day operations of all assigned shops including maintenance, repair, and construction operations. The position is responsible for personnel and resource management across multiple maintenance zones and other subordinate divisions as may be assigned, and engages in strategy and policy development and execution as a member of the M&C leadership team.
The Deputy develops, recommends, and implements programs and policies to effectively deliver reliable, safe, and effective maintenance and construction for the University’s buildings and grounds including more than 700 acres of improved and unimproved landscapes and more than 300 buildings (over 17 million gross square feet with a plant replacement value of more than $6.7 billion).
Primary Duties and Responsibilities
• Directly oversee operational activities, including resource deployment and personnel management for optimum unit performance in maintenance of the University’s buildings, grounds, and other physical assets. Oversee the execution of preventive, planned, and corrective maintenance programs along with minor construction and alteration activities as may be assigned.
• Provide leadership for sub-unit and organization activities, including financial planning, strategy development, and short- and long-range planning; design and direct necessary data gathering and analysis.
• Work with managers to pursue urgent, routine, and long-term facility improvements meeting quality and regulatory standards.
• Prepare reports and official documents in support of organization objectives and priorities, ensuring inclusion of perspectives of internal and external constituencies and other affected parties.
• Identify institutional policies and/or practices that affect maintenance operations and ensure productive resolution of problems.
• Oversee departmental personnel management in a highly unionized environment, including training, employee development, and corrective action for management, supervisory, and frontline staff in a wide variety of trades disciplines. Perform supervisory functions including interviewing, selection, training, performance evaluation, salary determination, promotion, and corrective action. Make recommendations regarding organizational structure or personnel classification to optimize operational effectiveness.
• Act as the department’s primary labor relations representative in partnership with UW Facilities Human Resources, the university’s Labor Relations Office, and other departments or agencies on matters relating to M&C bargaining units.
• Work in tandem with UWF Partner Resources for resolution of grievances, legal actions, employee performance management; advise, and provide consultation on complaints, disciplinary actions, and grievances. As the main departmental point of contact, oversee investigations of employee grievances and complaints.
• Develop and implement strategies and programs to improve the hiring, retention, and professional development of staff. Oversee and monitor recruiting and hiring activities within assigned shops to ensure compliance with standards and requirements, and department expectations.
• Work with M&C managers to ensure there is a commitment to utilize hiring practices that promote a diverse work force that operate in an environment providing equitable fair treatment and opportunity.
• Participate in the development, monitoring, and execution of budgets for M&C and engage in determining budget priorities, systems solutions, and operational standards to ensure resource and operational stability and effectiveness. Work with managers to understand financial variance drivers and collaborate on operational strategies to correct them.
• Develop and monitor budgets for assigned subordinate units.
Organizational Leadership and Engagement
• Engage in strategy development and planning as a member of the M&C leadership team. Provide technical and operational expertise in long-range planning.
• Participate on university committees and organizational initiatives as required.
• Provide expertise and leadership for incorporating lean management principles in all subordinate units.
• Implement strategies to increase the engagement of all staff in lean initiatives.
• Develop strategies and action plans to integrate and personalize lean principles.
• Participate on and serve as staff as may be required on University Committees and UW Facilities initiatives.
• Represent the Director as needed with internal, external, or organizational constituencies.
• Oversee customer relations activities for the maintenance zones, in accordance with M&C customer service practices and initiatives.
• Ensure coordination with related service entities at the university and with city and state agencies and regulators to maximize operations and ensure compliance with applicable regulations and objectives.
• Ensure organizational compliance with applicable laws and regulations. Interpret requirements; develop, document, and implement procedures; conduct or oversee analysis and reporting; implement or make recommendations for remediation or correction as necessary.
• In the absence of the Director, assumes full responsibility for the operation of the department. On an ongoing basis, the Deputy Director will have broad authority for operating decisions including fiscal, personnel management, and service delivery within the areas of programmatic oversight.
• Perform other duties as may be assigned by the Director.
• Demonstrate personal integrity and trustworthiness.
• Manage stressful situations and changing priorities effectively.
• Anticipate, recognize and resolve problems.
• Be responsible and accountable.
• Use organizational skills and provide attention to details.
• Maintain a positive, optimistic, and success-oriented attitude.
• Exercise professionalism, which includes being tactful and courteous.
• Exhibit a professional work ethic.
• Continuously promote a safe work environment.
• Bachelor’s degree in construction management, engineering, business, public administration, or a related discipline plus eight years of increasingly responsible management-level experience in facilities management, service delivery and/or business operations related to facilities management, including supervision of multiple direct reports.
• Outstanding interpersonal and oral/written communication skills and a proven ability to work successfully with people at all levels throughout the organization and with a wide range of internal and external stakeholders. Proven ability to maintain professional behavior and composure in a fast-paced, dynamic, customer service-driven environment.
• Strong personnel management experience, in a unionized environment including a history of success with coaching and mentoring, team building, leading conflict resolution, and initiating and monitoring corrective action.
• Demonstrated success utilizing key performance indicators/metrics to assess performance and drive organizational improvements. Experience leading continuous process improvement initiatives.
• Excellent organizational skills. Able to work independently and successfully prioritize and coordinate multiple programs and assigned tasks. Demonstrated flexibility to meet changing and unpredictable requirements.
• Excellent problem-solving skills. Able to analyze complex information, define problems, and develop and implement creative, cost-effective solutions. Experience fiscal planning.
• Able to function within a complex, regulatory environment. Demonstrated ability to effectively interpret and apply standards, regulations, policies, and procedures.
• Demonstrated proficiency with standard productivity software including Microsoft Office Suite or equivalent products.
Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.
• Masters of Business Administration, Public Administration or related field.
• Extensive management-level experience in a large or complex facilities services organization.
• Operations and program management experience in an institutional environment and/or urban setting. Management experience in a public sector setting.
• Related professional registration (P.E., R.A., etc.) or certifications (such as APPA’s Certified Educational Facilities Professional, LEED AP, etc.).
• Familiarity and experience with Balanced Scorecard methodologies.
• Familiarity and experience incorporating Lean management principles in the work environment.
• History of success managing in a unionized environment.
• Proficiency with a computerized maintenance management system.
• Experience in systems development, data analysis, customer service program development and management.
Conditions of Employment:
• Valid driver’s license recognized by the State of Washington.
• While usual hours fall within standard business hours, work may be required during hours beyond standard business hours including weekends. Position requires flexibility to deal with emergency situations, meetings, or other scheduled work that may fall outside normal work hours. Professional travel may be required.
• The majority of work is normally performed in a typical interior/office environment. However, work will regularly require outdoor or field work with exposure to the elements and variable weather conditions or in a variety of mechanical spaces and other non-typical interior spaces.
• Regular and predictable attendance is required.
• Must be able to work in a non-smoking environment.
As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please visit our website, click here.
The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These may include Work Authorization, Cover Letter
and/or others. Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment, you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your My Jobs page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.
Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.
The University of Washington is a leader in environmental stewardship & sustainability
, and committed to becoming climate neutral.
The University of Washington is an equal opportunity, affirmative action employer.
To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 / 206-543-6452 (tty) or firstname.lastname@example.org
University of Washington, Bothell
Website : http://www.bothell.washington.edu/