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Asst Manager, Facilities

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Bedford, MA
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About JLL

JLL (NYSE: JLL) is a leading professional services firm that specializes in real estate and investment management. A Fortune 500 company, JLL helps real estate owners, occupiers and investors achieve their business ambitions. In 2016, JLL had revenue of $6.8 billion and fee revenue of $5.8 billion and, on behalf of clients, managed 4.4 billion square feet, or 409 million square meters, and completed sales acquisitions and finance transactions of approximately $145 billion. At the end of the third quarter of 2017, JLL had nearly 300 corporate offices, operations in over 80 countries and a global workforce of more than 80,000. As of September 30, 2017, LaSalle Investment Management had $59.0 billion of real estate under asset management. JLL is the brand name, and a registered trademark, of **MEMBERS ONLY**SIGN UP NOW***.. For further information, visit

JLL is focused on winning in the marketplace and being the industry leader, executing better than anyone else and innovating to create great products and services. We operate in an atmosphere of teamwork, ethics and excellence. Our clients see the results as we address their needs, solve their problems and bring new ideas.

As a distinguished market leader, we offer challenging career opportunities in an exciting environment. Our future success as a firm depends on our ability to attract and develop the very best people in the business.

Our values define who we are, underscore our commitment to clients and provide direction for everything we do.

Our unique culture has been recognized by industry experts and our peers. We are:

• A LinkedIn 'Top Company: Where the World Wants to Work Now'

• A “best company to work for” in multiple locations around the globe, including Chicago, San Francisco, London, Ireland, Shanghai and Hong Kong

• World’s Most Ethical Companies from Ethisphere Institute for seven consecutive years

• America’s 100 Most Trustworthy Companies from Forbes Magazine

• #1 Top Corporate Real Estate Firm from Watkins Research Group, Inc. for six consecutive years

This partial list of awards demonstrates our record of achievement and our commitment to fostering an award-winning culture. For further information, visit ****Information Security Statement

Employees are expected, at all times, to perform their responsibilities in accordance with the JLL Code of Business Ethics and the firm’s corporate policies. Employees granted access to the firm’s information technology are expected to follow the firm’s guidance designed to promote best practices for information security, data privacy and the appropriate use of technology systems.

JLL is seeking an Assistant Facilities Manager to assist in the delivery of services to operate and maintain the property including customer/client services, financial management, facility maintenance, and procurement and supplier management. This role will support sites in Bedford, MA and Nashua, NH.

Essential Duties and Responsibilities

Work with the Facility Manager to oversee the delivery of maintenance and repair services.

Ensure client satisfaction with the delivery of Facility Management services, and provide a lead role in monitoring and increasing customer satisfaction.

Assist in the development and management of budgets and develop monthly/quarterly variance reporting on all operating budgets for each property on a timely basis.

Support the Facility Manager in the implementation of short and long-term projects for the client.

Assist in the development and implementation of the annual management plan.

Assist in the planning and implementation of Capital Projects.

Oversee the appropriate monthly/quarterly/annual reporting appropriate for the client.

Maximize utilization of suppliers, preferred vendors/contractors and the level of spending with Minority/Women owned Business Enterprises.  Coordinate discussions with vendors or suppliers regarding goal setting, performance criteria and performance review. Manage the maintenance of existing contracts.

Demonstrate strong collaboration and teamwork within service lines to coordinate and complete small projects.

Insure compliance with Jones Lang LaSalle minimum audit and compliance standards in facility management, financial management and operational policies and procedures.

Meet or exceed site Key Performance Indicators (KPI’s) and monitor Service Level Agreements (SLA’s) to identify potential changes and plan corrective actions accordingly.

Enforce all Company policies and training requirements regarding safe and efficient operations and work practices.

Implement and monitor hazard control and team safety practices, ensure compliance with local codes and regulations and Jones Lang LaSalle operations standards

Demonstrate strong collaboration and teamwork within the account team, by including driving the development and implementation of IFM best practices and innovations

Support work order management for in house staff and vendors as necessary.

Support facility soft services as needed and directed such as: meetings preparation, conference room reservations, food services, parking, vending, and badging

Any and all other duties and tasks assigned.

Required Knowledge, Skills and Abilities

Minimum of two years of industry experience required either in the corporate environment, third party service provider or as a consultant.

Knowledge of real estate, telecommunications, furniture, accounting and building systems helpful.

Strong organizational and management skills.

Excellent customer, computer, managerial, verbal and written communication skills.

Ability to multi-task and effectively organize responsibilities to achieve portfolio goals and objectives.

Basic knowledge of building systems (mechanical and electrical systems).

Bachelor’s degree in Facility Management or Property Management preferred.

JLL is committed to developing and maintaining a diverse workforce, and strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship. Please visit ****for additional information on JLL’s commitment to equal opportunity.

Company info

Jones Lang LaSalle Incorporated
Website :

Company Profile
JLL is a financial and professional services firm specializing in commercial real estate services and investment management. We create value for companies and institutions that invest in and use real estate. Our 48,000 people work across 1,000 locations in 70 countries to serve the global, regional and local needs of corporates, investors and developers. Our integrated services offering is grounded in expertise in all property types, a deep understanding of real estate markets and capital markets, and is coordinated and consistent across geographies.

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