Job Title
OPERATIONS MANAGER OF HOUSEKEEPING- LOUISVILLE, KY
Job Profile
A Fresh Approach To Great Results.
Charlotte-based Compass Group North America is the leading food management company with more than $8.2 billion in revenues in 2007. Its parent company, UK-based Compass Group PLC was ranked the 13th largest employer by Fortune magazine in 2007. It has worldwide revenues of $20.2 billion. Our vision for success is a powerful one – to continue to rise above the competition in every aspect of our business – from leading-edge technology, to purchasing, to foodservice, to catering, vending and support services. That kind of commitment commands only the best, and it.s our great people
providing great service
that generates our great results
. In turn, it’s important to us that our talented employees be given the proper resources to achieve their fullest potential. Play a key role in our future success:
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serves over 500 customers in healthcare, education, business and industry. As specialists we perform services including plant operations and maintenance, environmental services, patient transportation, laundry and linen services, hospitality resource centers, and energy & asset management. Our advantages are substantial: the most skilled, effective managers in the business, sophisticated operating systems and high-tech software, an intense focus on training and staff development, and a lived set of values that focus on integrity, care for people, and passionate commitment to quality.
And, as a member of Compass Group, The Americas Division, we want you to be as great as you can be. We empower our associates to direct their own future, keeping them confident that we support them every step of the way. As a result, our associates embody greatness through their actions, natural passion for quality, and a can-do attitude. Generous compensation, unrivaled career opportunities, intense training, and a shared passion for quality attract the best people to
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. The opportunity for greatness is real at
Crothall
Services Group
and throughout the Compass world.
Job Description
OPERATIONS MANAGER OF HOUSEKEEPING
Provides direct leadership and guidance to staff to ensure that high level of cleanliness, quality, and service is achieved and maintained. Assist with JCAHO compliance.
Job Responsibilities:
Maintain a high level of cleanliness in assigned areas.
Participate in staff selection process. Interview candidates as needed. Schedule days off, holidays, and vacations, ensuring that facility''s needs are met in accordance with hours and position control.
Assign personnel to established work areas or project duties.
Plan and coordinate project work to ensure that proper frequencies are maintained.
Ensure that staff receive proper orientation, initial training, and ongoing education.
Ensure duty lists are revised and current at all times. Review duty lists with regular and relief associates periodically.
Ensure that proper supply control guidelines are followed and staff is trained in the use of all chemicals.
Proactive approach to identifying and correcting facility quality assurance concerns. Timely follow-up is required.
Attend and participate in departmental staff meetings on a scheduled basis. Attend ongoing staff development and training courses as offered by company and facility.
Provide and monitor individual guidance and motivation to associates to enable each one to perform to his/her fullest potential.
Discipline associates when necessary according to progressive disciplinary guidelines.
Keep records and appropriate log books current and maintain all necessary documentation. Monitor service binders in assigned areas on a daily basis taking appropriate action to client concerns/comments.
Participate in facility Quality Assurance Program as required. Ensure high quality percentage of clean is maintained in areas of assignment. Perform Quality Assurance Inspections as assigned.
Assign equipment to staff. Monitor daily equipment use, cleaning and maintenance.
Ensure that all equipment is clean and professional in appearance at all times.
Prepare associate disciplinary and variance reports and conduct follow-up investigation as needed, reporting findings to appropriate assistant director.
Prepare disciplinary action notices and conduct follow-up as required. Conduct disciplinary meetings with associates with guidance from appropriate assistant director.
Respond to concerns and requests with a sense of urgency and take necessary corrective action including timely follow-up.
Participate in associate performance evaluations and make recommendations as needed. Conducts associate performance evaluations with guidance and approval from appropriate assistant director.
Participate in department safety and maintain a safe work environment at all times.
Report all unsafe equipment and acts to appropriate assistant director.
Assure that the integrity of security at the facility is maintained at all times.
Handle special requests or projects and perform other duties as assigned.
Assist housekeepers on an as needed basis.
Ensure Housekeeping office, storage, and closets are clean, organized, well maintained, and professional in appearance at all times.
Job Requirements:
High school diploma required. College degree or equivalent work experience preferred.
One to two years as supervisor in housekeeping or service-related field with high customer/client contact required. Working knowledge of all housekeeping practices and procedures.
Strong work ethic, intense drive, and initiative for quality and customer service.
Excellent written and oral communication skills.
Excellent listening and empathy skills.
Excellent problem-solving skills both one-on-one and in group situations.
Ability to utilize a participative approach to managing staff.
Ability to function appropriate under stressful conditions. Good stress management skills required.
Understanding of budgeting processes and awareness of profit and loss concepts.
Excellent administrative and organizational skills and an ability to prioritize.
Will be exposed to chemicals on a constant basis requiring special clothing or safety equipment.
Great People. Great Service. Great Results.
At Compass Group, The Americas Division, our superior balance of efficiency and quality attract the highest caliber level of service our clients deserve. We retain the finest workers with a highly competitive compensation and comprehensive benefits plan. If you’re looking for a career where you set the standard for personal advancement, then Compass Group, The Americas Division is for you! Working together, we will continue to experience success as the industry’s best.
Achieving leadership in the Support Services industry
Compass Group, The Americas Division is a diversity growth-oriented organization. Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for ALL associates. EOE & AA Employer M/F/D/V
Job URL
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Location: USA-KY-Louisville |
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Date Last Verified
Sep 08,2010 |
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Posted on
Jul 26,2010 |
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